bindlestory

Support

Something not working, or a question the answers below do not cover? Write to us and a real person will read it.

General help [email protected] Accounts, audiobooks, credits, purchases Privacy & your data [email protected] Data requests, voice deletion, GDPR and KVKK

We aim to reply within two business days. Bindlestory is run by a small team, so please include your account email and, if it helps, the title of the audiobook involved.

Common questions

How do I create an audiobook?

Open Create, paste your text or upload a PDF, EPUB, Word or ODT file, pick a narrator voice, and tap generate. You will get a notification when it is ready, and the audiobook appears in your library.

How does voice cloning work, and is it safe?

You record a short voice sample and then read a consent phrase aloud. We transcribe and verify that consent recording, and compare it against your sample, so a voice profile can only ever be created from your own voice. Cloning someone else’s voice — including a child’s — is prohibited by our Terms.

What are credits and how are they used?

Audiobooks cost credits based on how long the finished audio is. New accounts start with welcome credits, and there is a bonus off your first audiobook. Subscriptions grant credits every billing period; credit packs never expire.

How do I manage or cancel my subscription?

Subscriptions are billed by Apple. Open the Settings app on your iPhone, tap your name, then Subscriptions, and choose Bindlestory. Cancelling at least 24 hours before the period ends stops the next renewal. You keep access until the period you already paid for runs out.

I paid but my credits did not arrive.

Open the paywall and tap Restore Purchases first — that re-syncs your purchases with your account and resolves most cases. If the credits still do not appear, email us with the date of purchase and we will fix it manually.

How do I ask for a refund?

Purchases are processed by Apple, so refunds are handled by Apple rather than by us. Visit reportaproblem.apple.com and sign in with your Apple Account. If the problem was caused by the app failing, tell us as well and we will help support your request.

How do kid profiles work?

Kid profiles live inside your account. They are listen-only — a child can play the audiobooks you share with them, but cannot create content, clone a voice, buy anything, or change account settings. Switching back to the parent profile requires your PIN.

How do I delete my voice or my whole account?

In the app go to Settings, then the Danger Zone. Deleting your voice removes the voiceprint and its recordings. Deleting your account revokes your sessions, stops any generation still in progress, and erases your data. You can also email [email protected] to make the request in writing.

I forgot my password.

Tap "Forgot password" on the sign-in screen and enter your email. The reset link opens directly in the app if you have it installed, or in your browser if not. Reset links are single-use and expire.

Something is generating slowly or failed.

Generation runs on GPU servers and busy periods can add a wait; paid tiers use a priority queue. If an audiobook has been stuck for more than an hour, or failed and charged you, email us with the audiobook title and we will look into it.

Reporting and policies